FAQ

Currently we are not shipping outside of the United States of America. We apologize for any inconvenience.

 

We do not own a physical store. We are an online-based company and make use of fulfillment centers to stock and ship our products. Please refer to our “Shipping Policy" page for more information about the locations of our warehouses.

 

We fulfill orders from three different warehouses. All orders are normally shipped from the warehouse closest to the shipping address provided at checkout. However, if an item you ordered is out of stock in the closest warehouse, orders will ship from the next closest warehouse that has stock. This may result in your order arriving in separate packages and at varying times.

Please refer to our “Shipping Policy” page for more information about the locations of our warehouses.

 

We fulfill orders from three different warehouses. All orders are normally shipped from the warehouse closest to the shipping address provided at checkout. However, if an item you ordered is out of stock in the closest warehouse, orders will ship from the next closest warehouse that has stock. This may result in us shipping your order in separate packages. If this is the case, each package will be assigned a different tracking number.

 

If you wish to cancel or modify your order, please contact us within 12 hours of placing your order. In case you want to modify your order, contact us with your order number, your full name and the new shipping address. After 12 hours, we will not be able to modify or cancel your order even if the status states "Unfulfilled" or "Pending Fulfillment". Order cancellations are subject to a 10% cancellation fee. Please double check all information before confirming your order.

Please refer to our “Return Policy” page for information on how we process a return.

 

To check the status of your order you must log into your account. Once logged in, you'll be directed to your order history page where all of your past and current orders will be visible. Click on the order number for more information on its current status.

 

If you're order status hasn’t been updated for 3 business days, please contact us directly with your order number for further support.

 

Unfortunately we do not ship to PO boxes and APO/FPO/DPO addresses.

 

No, you can also submit an order as a guest. However, if you have an account with us you can:

-Check out more quickly

-Easily view your order status and order history

-Get updates on new arrivals, special promotions and many more.

If you don’t have an account with us yet, sign up here.

  

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

Discounts codes are not applicable to items that are already on sale.

 

Yes. We offer exclusive promotions & deals to the SIPELEGANT newsletter subscribers. Sign up here and stay in the know.

Yes. To ensure your safety, we exclusively use SSL encryption during the checkout process. This means that your personal and financial information remain private and that no third parties will ever have access to the information.