Oartta Lex Coffee Mug | 14oz

Shipping Policy

What are your shipping times?

Our standard shipping and delivery time is approximately 2-6 business days after we receive your order. Any exceptions will be called out on the product page. However, SIP ELEGANT is not responsible for any delays once your package leaves our warehouse, as we have no control over the transit. By placing an order with us, you accept the risk that your package may be delayed during transit.

Please note that due to COVID-19, many shipping companies are prioritizing the shipments of emergency and necessary medical equipment which could lead to delivery delays. Your understanding is greatly appreciated as this is completely out of our control.

What is your order processing time?

The vast majority of our orders are being processed within 12-48 hours (on business days) and then handed over to our shipping partners. However, some orders may experience slightly longer processing times. Rest assured we are processing all orders as quickly as possible and we will automatically notify you via email with any status updates.

Do you own a physical store you ship from?

Where do you ship to?

Currently we are only shipping to the United States of America.

Do you ship to a PO Boxes or APO/FPO/DPO addresses?

Unfortunately we do not ship to PO boxes or APO/FPO/DPO addresses. Sorry for any inconvenience.

Do I get a shipping confirmation once I place my order?

You will receive an e-mail containing your tracking number as soon as the shipping label is printed.

What shipping method do you offer?

Currently we’re only offering standard shipping. Sorry for any inconvenience.

What couriers do you use for shipping?

Most standard shipments are sent through USPS, UPS ground, or FedEx ground. The exact service depends on the warehouse we ship from.

What are your shipping fees?

Currently we are offering FREE shipping to the USA on every item.

Return Policy

Can I request a return if I received the wrong item or if the item arrived damaged?

Of course. Returns request must be submitted within 2 days (counted from the delivery date shown on the tracking page) of product receipt in case we’ve mistakenly shipped you the wrong item or if the item arrived damaged. In this case the return shipping costs are to be covered by us and you will receive a full refund. If you contact us after 2 days, we are sorry to inform you that we can no longer accept a return request for products that arrived damaged or cover the shipping cost of wrong orders.

Can I request a return if there’s no issue with the product upon receipt?

Shopping from your home should be fun, so don’t be afraid to submit a return request if you’ve mistakenly ordered the wrong item or simply changed your mind. If that’s the case, a return request must be submitted within 30 days of product receipt, and the return shipping costs are to be covered by the buyer. Please note that returns in this case are subject to a 20% restocking fee. Also note that the remaining 80% refund will not be fully issued if the returned items are used or not in the same condition as when you received them.

What steps must I take if I want to return an item?

All returns must be authorized by SIP ELEGANT, so please contact us within 3 or 30 days to begin the return process at return@sipelegant.com. In case there’s an issue with the product upon receipt, you may be asked to provide detailed pictures/videos to proof your claim. Once we confirm your claim, you’ll be issued a return authorization number and a return shipping address. All items must be returned using a trackable shipping method that can deliver the items within 10 business days. You will not be eligible for a refund if you return an item without a return authorization number or to a different address than the one we’ve provided.

What is your refund processing time?

Once your returned item is received and inspected, you’ll be notified of the approval or rejection of your refund via email. Refunds are normally fully processed within 2-3 business days from the day we receive the item and can take between 3 and 30 days to appear on your payment card. If the refund is taking longer than 30 days to appear on your payment card, please contact your bank/credit card company.

How will you refund me my money?

You can choose between an in store credit or a refund to your original payment method.

What if the package I return gets lost or damaged during transit?

SIP ELEGANT will not be responsible for any items damaged or lost during transit when returning an item. Any claims of lost items should be filed with the respective carrier directly.